Description

This book aims to provide a systemic viewpoint for enterprise to establish the warranty chain management system. This book includes warranty management practice, reverse logistics, product reliability engineering, data statistics and analysis, industry 4.0 and artificial intelligence, circular supply chain and sustainable design, and other basic theories and case descriptions.  The author has many years’ experience in academic and industrial management, and provides a management framework that especially takes into account (1) the implementation aspect – promotion of warranty plan and statistical analysis of data; (2) strategic aspect – digital application and sustainable development, with an overall system building point of view to describe the steps of warranty chain management step by step.