1. Terms and Conditions for Medical Book Store Uae,

Users at our website https://medicalbookstore.ae/ will buy books at their own decision and We will not be responsible for any issues occurred.

Medical Book Store Uae Currently Provide Only Home Delivery Service, International Shipping Required 5 to 7 Working Days To Reach Destination,

Please also note that the shipping time may vary in case of unannounced holidays, non favorable weather conditions, delays in dispatch due to work disorders or delay by the delivery company.

Order Payment

Pay Via Paypal  Master / Visa Credit Card Or Debit Card.

Customs import Duties Taxes & VAT

Customs import Duties Taxes & VAT are NOT INCLUDED as that would be calculated by customs Authority of Your Country. You Will Have To Pay Customs import Duties, Taxes & VAT at the time of Delivery Of Your Shipment.

Order Cancellation and Charges

An Order can be cancelled unless it is not processed. Please call, email or message us If you want to cancel an order. Once an order is processed, it will not be cancelled and user has to pay for the delivered parcel.

Exchange & Refund Policy:

Return Policy

 We Believe in 100% Customer Service And Strive To Please All Our Valuable Customers.

In the unlikely event if any product that you have purchased is damaged or incorrect then you may return your product. To be eligible for a refund, the product must be returned to Us in a resalable & unused condition. The item must be in the original packaging and returned with any accessories or free gifts within 7 days from the day it was delivered.

These categories cannot be returned:

  1. Used or not in the same condition and packaging as you received it.

  2. Items which have been used or installed.

  3. Products that have been tampered with or a missing serial numbers.

  4. Products with missing labels or Online Acees Code,

  5. Delivered the same product as ordered.

Important Notes:

  1. If you received an item Damaged or incorrect then we may request you to share Pictures or a video with the order Number. The link to upload Pictures and video will be given to you by us.

  2. If you received a damaged item then you will have to inform shipping company within 3 days of delivery.

  3. Please make sure that all returned items are packed securely to prevent any loss or damage during transit.

Refund Policy

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

If it’s approved, then your refund will be processed, and the credit will automatically be applied to your credit card or original method of payment, within a certain amount of days, depending on your card issuer’s policies.

Late or missing refunds (if applicable) :

  1. If you haven’t received a refund yet, first check your bank account again.

  2. Then contact your credit card company, it may take some time before your refund is officially posted.

  3. Next, contact your bank. There is often some processing time before a refund is posted.

  4. If you’ve done all of this and you still have not received your refund yet, please contact us at info@medicalbookstore.ae

Partial Refunds:

There are certain situations where only partial refunds are granted: (if applicable)

  1. Book with obvious signs of use

  2. Any item not in its original condition is damaged or missing parts for reasons not due to our error.

Sale Items:

Items which are part of any sale/offer cannot be refunded unless they are faulty.

Return and Refund policies for countries where customs charges are excluded

In an unlikely situation, if the consignee received damaged, defective or wrong product, the product may be returned. The product must be returned to Us in a resalable & unused condition.

For some countries, refund can be processed only for product price and shipping charges for damaged, defective or wrong product as customs fees were not paid at the time of placing an order.

For Delivered at Place shipments, the consignee is responsible for paying customs charges, arranging required documentation and clearing the shipment from customs. In case, consignee failed to provide required documents requested by the customs authority then the shipper would not be liable for any refund.

Contact Details:

If you have any questions regarding the returns and refund policies then please contact us.